For website orders, you can only pick up at Rhapta Square or Village Market. We’re actively working to add pickup at all branches soon. 

You can pick up during the hours below:

• Rhapta Square: 7:00 AM to 11:00 PM
• Village Market: 7:00 AM to 8:30 PM

Yes, we operate as normal hours.

 You can use the map on this page to find each location HERE

We deliver to your doorstep in under an hour after you place your order. If you order after 11:00 PM, we’ll deliver or have it ready for pickup the next day.

We deliver across Nairobi and nearby areas, including Kiserian, Kikuyu, Ngong, Ruiru, and Kitengela. 

Not sure about your area? Simply contact us and we’ll confirm for you.

Yes, free shipping is available for order amount KES 6,000 and above

No problem, just call or WhatsApp or email orders@artcaffe.co.ke and we will arrange for a time that best fits your needs.

Yes, you can easily schedule delivery or pickup up to 5 days in advance at checkout. Simply choose the date and time that suits you.

To use delivery, your basket should be at least KES 750. Delivery fees depend on distance and will show clearly at checkout.

We update offers often so you can save more. Simply browse the latest deals and see which of your favourites have savings today. Shop offers

Simply contact us for assistance. Our team will quickly assist in tracing the payment and completing your order. 

Open the ALLERGENS tab on the product page. For a quick guide to common allergens, read HERE (Allergens page here)

If you have a severe allergy, please contact us before you order and we’ll gladly guide you to safe choices.

Yes. We accept returns only if you receive the wrong item or the item is damaged during delivery. If this happens, please contact us for assistance. 

You may receive a refund if:

• An item in your order is unavailable or out of stock.
• You receive the wrong item or order.

Please reach out and we’ll quickly arrange a replacement to ensure you receive the correct order.

If you need any information or help just call or WhatsApp or email orders@artcaffe.co.ke  

Our team typically responds within minutes and are available from 6:30 AM to 11:00 PM any day of the week.